Last Updated: January 1, 2024
At Craftstudioie, we are committed to providing exceptional landscape design services and ensuring client satisfaction. This Return Policy outlines our policies regarding service cancellations, refunds, and satisfaction guarantees for our landscape design services.
Our landscape design services are professional consultation and planning services. Unlike physical products, our services involve custom design work, site analysis, and personalized planning for your garden and backyard projects. This policy reflects the unique nature of design services.
Initial consultations provided by craftstudioie.world are offered free of charge with no obligation. These consultations allow you to:
There is no financial commitment during the consultation phase, and you may choose not to proceed without any charges.
Once you engage our paid landscape design services:
Cancellation terms vary depending on the project stage:
If you cancel before we begin design work, you may receive a full refund minus any administrative fees or costs already incurred for site visits or preliminary assessments.
If you cancel during the design phase, you will be charged for work completed up to the cancellation date. Any completed design elements will be provided to you.
Once design work is completed and delivered, services are considered fulfilled. Refunds are not available for completed work, though we will work with you to address any concerns.
Refunds for landscape design services are handled as follows:
We stand behind the quality of our landscape design services. If you are not satisfied with our work:
Our landscape design packages include a specified number of revision rounds:
The following are non-refundable:
If we coordinate installation services for your landscape design:
In cases of unforeseen circumstances beyond our control, including natural disasters, extreme weather, or other force majeure events, we will work with you to reschedule services or provide appropriate refunds for services that cannot be delivered.
If you have concerns about our services or billing:
We reserve the right to modify this Return Policy at any time. Changes will be posted on craftstudioie.world with an updated effective date. Existing service agreements will be governed by the policy in effect at the time of agreement.
For questions about this Return Policy or to request a cancellation or refund, please contact us: